Public Grievence Redressal System for Punjab Urban Area is a 'Shikayat Niwaran Kendra'' In which Municipal related complaints can be registered using toll free number 1800-1800-0172
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Thursday, 24 December 2015
Wednesday, 18 November 2015
TOLL FREE 180018000172
IS NOW EQUIPPED WITH ON LINE public portal
http://pgrslg.punjab.gov.in
This is implemented from November 2015 for All Punjab (India)
Process :
open http://pgrslg.punjab.gov.in
Home :
1) Register a new complaint.
2) Check Status of Already Registered Complaint
3) Check Status of Complaints by Mobile number
FAQ's
Questions you can have in your minds
However if you want to give any feedback kindly visit Contact Us.
Contact Us
This page contains information about how to contact PGRS Cell Punjab.
Wednesday, 15 July 2015
Shikayat Niwaran Kendra Stray Animals
Toll Free 180018000172
is now equipped with new option of
Stray Animals (Awara Pashu)
specially for Dogs
This is implemented from July 2015 for All Punjab (India)
Process :
Call 1800-1800-0172
Choose option 1 and choose desirable complaint type.
then you will be asked to input(by voice(Bol ke...)) your name and mobile number(Press *), your complete address(Press *).
Do not forget to say your mobile number as computer operator will surly contact you.
Remember you have to say your name and mobile number and press * and then again after location entry you have to press * and so on.
You will got a complaint number.(For future reference)
Also Option 2 can be opted for operator talk
Tuesday, 31 March 2015
Instructions Regarding Registering IVRS Complaint at PGRS Cell
1800-1800-0172
Call 1800-1800-0172
Choose option 1 and choose desirable complaint type.
then you will be asked to input(by voice) your name and mobile number, your complete address.
Do not forget to say your mobile number as computer operator will surly contact you.
Remember you have to say your name and mobile number and press * and then again after location entry you have to press * and so on.
You will got a complaint number.(For future reference)
Friday, 20 March 2015
How to Complaint at Shikayat Niwaran Kendra
PGRS Cell Punjab For Urban Area
Step 1: Call Toll Free Number 1800-1800-0172 (Only for urban area under MC)
Step 2: Option 1 >> Automatic Complaints recording System : Do not forget to tell mobile number while recording we will contact you.
Option 2 >>>Talk to operator and register your complaint (Not work in holidays for this go to option 1)
Step 3: You will get a complaint number and you can use this for future reference.
Step 4: Complaint will be closed when complainant satisfied.
Government of Punjab's
PGRS Cell
Toll Free Number 1800-1800-0172
List of Complaints to be handle at PGRS Cell
- Water Supply
1. Leakage Of Water
2. Contaminated Water Being Supplied
3. No Supply / Less Pressure
- Sewerage
1. Blockage In Sewer Line / Sewer Over Flow
2. Sewer Manhole Cover Missing
3. Manhole Raising Required(Due To Raised /Road Level)
- Strom Water Drainage
1. Blockage Of Drain
2. Water Logging
3. Water Entered In House During Rain
· Solid Waste Management
1. Non Lifting Of Garbage
2. Non Sweeping Of Road
3. Non Lifting Of Dead Decomposed Animals
4. Non Lifting Of Garbage Bin From Loading / Collection
5. Stray Animals (Cows, Dogs)
5. Stray Animals (Cows, Dogs)
- Road
1. Potholes Not Filled /Repaired
2. Road Gully / Jalli Broken
3. Road Not Constructed/Upgraded
- Streetlights
1. Non-Functioning Of Street Lights/High Mast Light
2. Bulb/Led Of Street Light /Mast Light Broken
- Birth/Death
1. Status Of New Registration Of Birth
2. Status Regarding Issue Of Death Certificate
- Buildings And Property Tax
1. Unauthorized Building Being Constructed
2. Construction Material Lying On Road
3. Property Tax/House Tax
- Parks
1. No Maintenance Of Park
2. Gardener Not Attending Park Regularly
3. Congress Grass Cutting Required
Toll free number of Public Grievance Redressal System
Public Grievance Redressal System (Shikayat Niwaran Kendra)
Toll free Number : 180018000172 and can be contacted any where from Punjab state in India.
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