Request for Complainants

TOLL FREE 180018000172 

IS NOW EQUIPPED WITH ON LINE public portal 

http://pgrslg.punjab.gov.in

1) Kindly call back after complaints redressed from employees so that complaints can be closed timely.

2) While complaining through IVRS ( Interactive voice response system ) kindly input (speak) clearly and slowly so that you can be contacted earliest. (specially Mobile number)

3) You can complaint through http://pgrslg.punjab.gov.in
  and also for viewing your complaint progress.

4) Complaints can be registered for Maintenance of services and for installation kindly contact concern ULB/Concil.

TOLL FREE 180018000172 

 

Facebook :  www.facebook.com/pgrslocalgovt

TWITTER:    @PunjabShikayat

But register your complaints only on 

toll free 180018000172

or       

http://pgrslg.punjab.gov.in

TOLL FREE 180018000172 

IS NOW EQUIPPED WITH ON LINE public portal 

http://pgrslg.punjab.gov.in

This is implemented from November 2015 for All Punjab (India)

Process :

open http://pgrslg.punjab.gov.in

Home :

1) Register a new complaint.
2) Check Status of Already Registered Complaint
3) Check Status of Complaints by Mobile number

FAQ's

Questions you can have in your minds
However if you want to give any feedback kindly visit Contact Us.

Contact Us

This page contains information about how to contact PGRS Cell Punjab.

Shikayat Niwaran Kendra Stray Animals

Toll Free 180018000172 

is now equipped with new option of 

Stray Animals (Awara Pashu)

specially for Dogs

This is implemented from July 2015 for All Punjab (India)

Process :

Call 1800-1800-0172

Choose option 1 and choose desirable complaint type.

then you will be asked to input(by voice(Bol ke...)) your name and mobile number(Press *), your complete address(Press *).

Do not forget to say your mobile number as computer operator will surly contact you.

Remember you have to say your name and mobile number and press * and then again after location entry you have to press * and so on.

You will got a complaint number.(For future reference)

Also Option 2 can be opted for operator talk

Instructions Regarding Registering IVRS Complaint at PGRS Cell

1800-1800-0172 

Call 1800-1800-0172

Choose option 1 and choose desirable complaint type.

then you will be asked to input(by voice) your name and mobile number, your complete address.

Do not forget to say your mobile number as computer operator will surly contact you.

Remember you have to say your name and mobile number and press * and then again after location entry you have to press * and so on.

You will got a complaint number.(For future reference)

How to Complaint at Shikayat Niwaran Kendra 

PGRS Cell Punjab For Urban Area

Step 1: Call Toll Free Number 1800-1800-0172 (Only for urban area under MC)

Step 2: Option 1 >> Automatic Complaints recording System : Do not forget to tell mobile number while recording we will contact you.

            Option 2 >>>Talk to operator and register your complaint (Not work in holidays for this go to option 1)

Step 3: You will get a complaint number and you can use this for future reference.

Step 4: Complaint will be closed when complainant satisfied. 

Government of Punjab's

PGRS Cell 

Toll Free Number 1800-1800-0172

List of Complaints to be handle at PGRS Cell

• Water Supply

1.   Leakage Of Water

2.   Contaminated Water Being Supplied

3.   No Supply  /  Less Pressure

• Sewerage

1.   Blockage In Sewer Line /  Sewer Over Flow

2.   Sewer Manhole Cover Missing

3.   Manhole Raising Required(Due To Raised /Road Level)

• Strom Water Drainage

1.   Blockage Of Drain

2.   Water Logging

3.   Water Entered In  House During Rain

·         Solid Waste Management

1.      Non Lifting Of Garbage

2.      Non Sweeping Of Road

3.      Non Lifting Of Dead  Decomposed Animals

4.      Non Lifting Of Garbage Bin From Loading / Collection
5.  Stray Animals (Cows, Dogs)

• Road

1.      Potholes Not Filled /Repaired

2.      Road Gully  /  Jalli Broken

3.      Road Not Constructed/Upgraded

• Streetlights

1.   Non-Functioning Of Street Lights/High Mast Light

2.   Bulb/Led Of Street Light /Mast Light Broken

• Birth/Death

1.      Status Of New Registration Of Birth

2.      Status Regarding Issue Of Death Certificate

• Buildings And Property Tax

1.   Unauthorized Building Being Constructed

2.   Construction Material Lying On Road

3.   Property Tax/House Tax

• Parks

1.      No Maintenance Of Park

2.      Gardener Not Attending Park Regularly

3.      Congress Grass Cutting Required